Delivery
- Most orders are delivered automatically within seconds of payment.
- Memberships (weekly, weekly lite, monthly) and some level-pass items can take longer to appear in game.
- If our supplier is temporarily out of stock the package is marked currently unavailable and cannot be ordered.
- Order status is always visible in My account — pending, processing, completed, failed or refunded.
When you get a refund
- The top-up failed on our side or at the supplier: the full amount is returned to your Replexity wallet automatically, usually within minutes.
- You were charged twice for the same order: the duplicate is refunded to your wallet.
- A package was listed at an obviously wrong price and we cancelled the order: the full amount is refunded.
Refunds are issued as wallet credit, which you can immediately spend on any other order.
When you don't get a refund
- The top-up was delivered successfully — publishers do not reverse delivered in-game currency.
- You entered the wrong Player ID / UID or the wrong server, and the item was delivered to that account.
- You changed your mind after delivery, or your account was later banned by the publisher for reasons unrelated to us.
How to raise a claim
Open My account, copy the order ID and the Player ID, then send them to us through Support or on WhatsApp. Claims should be raised within 7 days of the order. We aim to give a first reply within 30 minutes during working hours and to resolve verified failures within 24 hours.
Wallet top-ups
Verified Binance transfers are credited to your wallet, not refunded to Binance. If a transfer cannot be matched to a top-up request we will contact you for the reference before crediting or returning it.
Contact us
Replexity is an independent online game top-up store operating from Sri Lanka at replexity.fun. This page is maintained by the Replexity team.
- Email: support@replexity.fun
- WhatsApp: +94 76 331 6672