Question 1

How fast is delivery?

Accepted Answer

Most orders complete in under 60 seconds. Larger denominations and manual verification cases may take up to 15 minutes.

Question 2

Do I need to give my game password?

Accepted Answer

Never. We only need your Player ID (and sometimes server/zone) to top-up directly through the official publisher API.

Question 3

What payment methods are supported?

Accepted Answer

Binance Pay is currently available, and crypto top-ups are auto-verified. Once your wallet is funded, checkout is instant — no card needed.

Question 4

My order didn't arrive — what do I do?

Accepted Answer

Head to Track Order with your order ID and email. If it isn't resolved automatically, message us on WhatsApp at +94 76 331 6672 and we'll fix it.

Question 5

Can I get a refund?

Accepted Answer

Yes — if a top-up fails on our side, the amount is returned to your Replexity wallet automatically. Successful deliveries are non-refundable per publisher policy.

Question 6

Do prices include tax?

Accepted Answer

All prices shown include applicable taxes. No hidden fees at checkout.

Question 7

How do I verify my Free Fire account before ordering?

Accepted Answer

Enter your Player ID on the game page and we look up the in-game username instantly. Confirm it matches your account and the order is locked to that ID.

Question 8

Do I need an account?

Accepted Answer

You can order as a guest with just your email, but creating a free account gives you wallet balance, order history and faster repeat checkout.

Question 9

Do you have live chat?

Accepted Answer

WhatsApp is our live channel — message +94 76 331 6672 and a real person replies, usually within a few minutes.

Question 10

How do I contact you?

Accepted Answer

WhatsApp +94 76 331 6672, email support@replexity.fun, or send the form on this page — everything lands in our support inbox.

How can we help?

Frequently asked

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